Refund and Cancellation Policy
How refunds, cancellations and paid annual licence issues are handled.
01Trials
Free trials do not require payment and therefore have no refund value.
02Annual licences
Refund, cancellation and renewal terms for paid annual licences are governed by the applicable quotation, order form or signed commercial agreement. Unless that agreement states otherwise, customers should contact us promptly about a billing error or verified inability to provide the purchased service.
03Usage already consumed
Where permitted by law, a refund assessment may take into account service already provided, API usage already consumed, implementation work, committed infrastructure or other non-recoverable costs disclosed in the commercial arrangement.
04Cancellation and expiry
Cancellation does not automatically erase audit, invoice, security or contractual records that must reasonably be retained. API credentials may be disabled when the applicable licence ends.
05Mandatory rights
Nothing in this Policy limits rights that cannot lawfully be excluded.